Privacy Policy

1. Introduction

Professional Consulting Services of LA, LLC ("ProConsults," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

As a solo consulting practice led by Louise Gray, ProConsults values your trust and takes your privacy seriously. Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Data that can be used to identify you individually, such as:

• Name, email address, phone number, and business address
• Company name, job title, and industry
• Payment details and billing address
• Communication preferences
• Information you share during discovery calls or consultations

2.2 Usage Information

Automatically collected when you visit the website:

• IP address, browser type and version, operating system
• Referring website, pages viewed, time/date of visit
• Time spent on pages, links clicked, and other browsing behavior

This data may be collected using cookies, tracking pixels, or similar technologies.

2.3 Google Signals and Advertising Features

We use Google Analytics features that include Google Signals. These features enable cross-device tracking and reporting and may include data from users who are signed in to their Google account and have turned on Ads Personalization.

This data may include demographic information and interests, which is aggregated and anonymized. We do not receive personally identifiable information.

By using our website, you consent to the collection and association of this data, as described in Google’s policies. You may opt out of personalized advertising by visiting Google’s Ad Settings or using the Google Analytics Opt-out Browser Add-on.

2.4 Granular Device and Location Data

When you visit our website, we may collect more detailed metadata about your device and approximate city-level location using Google Analytics' granular data features. This includes data such as browser type, operating system, device model, and general geolocation information (e.g., city, region, or country).

This information helps us understand how visitors interact with our website across different locations and devices so we can improve user experience and website performance. All data is aggregated and anonymized, and no personally identifiable information is stored or shared.

You can manage your preferences or opt out of this type of tracking using tools like the Google Analytics Opt-out Browser Add-on.

3. How We Collect Information

We gather information in the following ways:

3.1 Direct Collection

When you:

• Fill out a contact form
• Subscribe to a newsletter
• Register for an event or consultation
• Request service information
• Provide payment information
• Respond to surveys or contact us directly

3.2 Automatic Collection and Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Our site uses:

• Google Analytics (which may collect personal data and requires user consent)
• Cloudflare Analytics (used for site performance and security; does not collect personal data)
• Vercel Analytics (used for traffic insights; does not collect personally identifiable data)

When you first visit the website, you will be prompted with a cookie preferences banner where you can choose to opt in or out of cookies. You can change your cookie preferences at any time by updating your settings using the Update Cookie Preferences button below.

Cookies are used for:

• Remembering user preferences
• Understanding website traffic and behavior
• Improving content and performance

4. How We Use Your Information

Your information may be used to:

• Provide and maintain services
• Personalize consulting engagements
• Process payments and transactions
• Respond to inquiries and provide support
• Send administrative or promotional communications
• Improve website functionality and service quality
• Conduct analytics and research
• Detect, prevent, and address technical or security issues
• Comply with legal and regulatory obligations

5. How We Share Your Information

We may share your information with:

• Trusted service providers (e.g., payment processors, email platforms)
• Professional advisors (e.g., accountants, legal consultants)
• Government entities when legally required
• Third parties involved in a business restructuring or sale

We do not sell your personal information. ProConsults does not share your data with marketing firms or unrelated third parties.

6. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details in Section 12.

7. Data Security

We implement appropriate technical and organizational measures to secure your personal information. Sensitive data may be stored using encrypted cloud-based tools, and access is restricted to authorized personnel only.

However, no internet or email transmission is ever 100% secure. Please use discretion when sharing information online.

8. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this policy, including legal and reporting requirements.

Retention depends on:

• The nature and sensitivity of data
• Applicable legal requirements
• The purposes for which it was collected

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from them. If you believe your child has provided information, please contact us to request deletion.

10. Third-Party Links

This website may link to third-party tools or services (e.g., Stripe, Calendly, Google Forms). These sites are not governed by this Privacy Policy. Please refer to their individual privacy policies for more information.

11. Changes to This Privacy Policy

We may update this policy periodically. The updated version will be indicated by an updated "Last Updated" date. Significant changes will be communicated via our website or email.

We encourage you to review this policy regularly to stay informed.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out. We aim to respond to all requests within a reasonable timeframe.